Return and refund policy

Hygiene & Safety Policy

Due to the nature of wigs, all items must meet strict hygiene standards.

Return Conditions

Returns are accepted if:

• The item is unused
• The item is unworn
• The lace is uncut
• Product is in its original packaging

✅ All items can be returned except:

• Pre-styled wigs
• Custom-made wigs

Non-Returnable Items

• Worn or installed wigs
• Pre-styled wigs
• Custom wigs
• Altered products (cut, dyed, styled)
• Sale items 

Return Request Window

You must contact us within 48–72 hours of delivery to request a return.

Inspection Process

All returned items are inspected. If the product does not meet return criteria, it will be returned to you.

Refunds

• Approved refunds are issued to the original payment method
• Refund processing time: 5–10 business days
• Shipping fees are non-refundable

Exchanges

Exchanges are allowed only for:

• Incorrect items
• Defective or faulty products

Return Process

To request a return,

email: queensworthhb@gmail.com

Include:

• Order number
• Clear photos/videos of the item

 

Important: Always use a trackable shipping service to ensure your package is insured. Queensworth Hair is not responsible for items lost during transit if non-trackable shipping is used.